✅ Already filled in
Done
Sender
Daria Reva · [email protected]
Recipient
Mark Kalinin · [email protected]
Tracking number
CE225439751EE
Sender
Daria Reva — Riga, Latvia
Recipient
Mark Kalinin c/o Lobanova — Berlin
Contents
38 books · €30 each
Declared value
€1,140
Date posted
14 April 2026
Last scan
15 May 2026 — out for delivery, never arrived
Carrier
Omniva → DHL Germany
🏦 Your bank details — for compensation transfer
0 of 4
IBAN *
✅
Your Estonian or international bank account number
BIC / SWIFT *
✅
Bank name *
✅
Account holder
name & address *
name & address *
Must match the account — use your registered address
📦 Package details
0 of 2
Package weight *
✅
Approximate is fine — what was on the Omniva receipt?
VAT / input tax *
Almost certainly No
Almost certainly No
You can deduct input tax: No (private person) — pre-selected
📎 Documents to attach
0 of 3
Proof of value *
Book invoice or receipt
Book invoice or receipt
📄 Tap to attach — photo or scan of the book receipt
Invoice, order confirmation or any proof that the books cost €90
Omniva drop-off receipt *
From Daria
From Daria
📄 Tap to attach — the Omniva hand-in slip
The paper receipt Daria received when she dropped off the parcel
Mark's non-receipt statement *
📄 Tap to attach — Mark's written confirmation
A screenshot of an email or message is perfectly fine
✍️ Template — send this to Mark
Copy & paste
Mark's confirmation text
I confirm that I have not received the parcel sent by Daria Reva from Riga, Latvia, with tracking number CE225439751EE. The parcel was expected to contain 38 books, declared value €1,140. The last tracking update was 15 May 2026 (out for delivery). I am available to confirm this statement if required by DHL.
Ask Mark to: Send this text back to you in an email or message — a screenshot of that reply is all you need to attach above. A quick WhatsApp message works too.
🗺 What happens once everything is in
3 steps
1
Victor fills in the DHL form
Using the details you provide here — the form is already built.
2
Documents are attached and the claim is submitted
DHL typically takes 4–8 weeks to process international parcel claims.
3
Compensation is transferred to your bank account
Up to the declared value of €1,140 — directly to the IBAN you provide.
Prepared by Victor Holland · Watson, Victor Holland's AI System
Questions? Just reply to this message.
Questions? Just reply to this message.